AAA Springfield

Reviews

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  Worst experience with AAA EVER . I have been a member for 25 years and not sure it will be 26. I had the misfortune of having membership in another area but when I moved here I didn't get enrolled here, still at old club which has different benefits. Was told I can't get into this club until my membership expires in July. So basically although I am not in that old club's area, and I am not getting any service from them, I'm stuck with their "benefits" till July. I was told I'd get a free battery by the original AAA person when I called on the first day but he couldnt verify the only problem was the battery so he couldnt put it in without a mechanic looking at it first. So I wait for tow truck driver to take it to the nechanic. The next day the mechanic says it WAS only the battery so I try to get my vehicle, the free battery and myself all at the same location. Then the fantastic news that the plan I had, in the club that no longer gives me service, doesn't have the free battery option. It has been 2 solid days of calling and being transferred because it seems this also a club that is in some weird zone no one can find....but they know it's not them. Received multiple "direct " numbers to this club....none of which were the same. Only a nice lady named Terry made any effort to help. I gave up and just let the mechanic put in the battery.
  By Theresa Aswad, September 23, 2017

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